Guides & Tutorials
Check for any system-wide issues on Acceptd below.
For Applicant and Reviewer Support, please visit our Support Help Desk.
For Applicant and Reviewer Support, please visit our Support Help Desk.
Frequently Asked Questions
Multi-Factor Authentication (MFA)
- Where do I find the MFA verification code?
- Using an Authenticator App as your Multi-Factor Authentication Method
- How do I change my authentication (MFA) method preference?
- I used the camera app on my iPhone to scan the MFA QR code and now I am having trouble logging into my account
- What are my authentication (MFA) options?
- What is the MFA recovery code?
Re-Setup
See all 3 articlesAuditionRoom
AuditionRoom Setup
- How to set up AuditionRoom
- Setting Up an AuditionRoom Test
- Getting started with AuditionRoom
- Conducting an AuditionRoom Test
- Creating Lobbies
- Creating Rooms
AuditionRoom for Moderators
- Getting started as a Moderator
- Lobby Basics (for Moderators)
- Managing the Lobby Meeting
- The Auditionee Experience & Troubleshooting (Moderators)
- Managing the Audition Schedule
- Sending a Lobby Announcement
AuditionRoom for Ambassadors
- Getting started as an Ambassador
- Lobby Basics (for Ambassadors)
- Serving as a Co-Host in the Lobby Meeting
- The Auditionee Experience & Troubleshooting (Ambassadors)
- Sending a Lobby Announcement
AuditionRoom for Lead Adjudicators
See all 3 articlesAuditionRoom for Adjudicators
- Joining AuditionRoom as an Adjudicator
- Making the Most of AuditionRoom
- Making the Most of Zoom
- Entering Split Screen Mode
Account Owners & Program Managers
Managing My Account (Account Owners & Program Managers)
- Partner Basics Guide
- How do I switch between multiple organization accounts? (Account Owners & Program Managers)
- How can I change my default organization? (Account Owners & Program Managers)
- How often are email notifications sent?
- How do I change my email notifications? (Account Owners & Program Managers)
- How do I change my password? (Account Owners & Program Managers)
Managing My Organization
- What is the URL for my Landing Page? (Account Owners)
- How do I add users?
- How do I update my landing page?
- How do I update my Resources tab?
- What are the different administrative permission levels on Acceptd?
- How do I update my organization settings?
Managing My Program(s)
- NEW PARTNERS: A Guide to Sending Our Team Your Program Questions
- How do I hide a question and its answer from my Reviewers?
- How do I create a new Program? (Account Owners & Program Managers)
- How do I change an open date/deadline?
- What is the difference between the deadlines?
- Where does the visible deadline appear to my applicants?
Managing Submitted Applications
- How do I add or remove columns from my table view?
- How do I sort, search, and filter my data?
- How do I edit an application on behalf of an applicant?
- How do I save my table view? (Account Owners & Program Managers)
- How do I create a default table view? (Account Owners & Program Managers)
- What are tags and how do I use them?
Supporting My Applicants
- What's the difference between a fee waiver and a coupon code?
- How do I allow applicants to submit additional media or make changes to their submitted application?
- How do I allow an applicant to submit after the deadline?
- How do I replace an applicant's media file?
- How can I change an applicant's program after they have submitted? (Account Owners & Program Managers)
- Can applicants see the status of their application?
Messaging
- How do I message submitted applicants?
- How do I message "in-progress" applicants?
- How do I create a message template?
- How do I edit a message template?
- How do I share a message template?
- What are template fields?
Adjudication
- Managing Adjudication Details
- What does Review Type mean?
- How does Assignment Type work?
- What are the Recommendation Buttons?
- How to create and assign Rating Scales
- What are the different types of rating scales?
Scheduling
- How do I create a new schedule?
- How does the Scheduling feature work?
- How do I create a new session?
- How do I set up automatic scheduling notifications?
- What are the different scheduling notification conditions?
- How do I export my schedule?
Integrating with Acceptd
- Guide to Integrating Stripe Connect
- What are my integration options?
- How do I create an FTP/SFTP connection for exported data?
- How do I create an SFTP connection for exported data to Slate?
- Setting up a Slate Import
- Setting up a Slate Export
Navigation Basics (Account Owners & Program Managers)
- Account Owner & Program Manager Homepage
- Organization Menu (Account Owners)
- Programs Menu (Account Owners and Program Managers)
- Submissions Menu (Account Owners and Program Managers)
- Schedule Menu (Account Owners and Program Managers)
- Where do I start as a new Account Owner?
Reviewers
Managing My Account (Reviewers)
- How do I see my ratings across multiple Stages? (Reviewers)
- How do I log into my account? (Reviewers)
- What if I lose or forget my password? (Reviewers)
- How do I change my password? (Reviewers)
- How do I change my name and/or email address? (Reviewers)
- How do I change my default organization? (Reviewers)
Viewing the Applications
See all 2 articlesRatings and Comments
- Who can see my feedback?
- Video Tutorial: Reviewer Basics
- How do I edit my ratings?
- How do I input ratings or scores?
- How do I keep track of my adjudication progress? (Reviewers)
- How do I input comments?
Sorting/Filtering Data
- How do I add My Rating to the Submissions Table?
- How do I create a default table view? (Reviewers)
- How do I adjust my columns and save my table view? (Reviewers)
Navigation Refresh (Reviewers)
- Trouble Logging In (Reviewers)
- Reviewer Homepage
- Submissions Menu (Reviewers)
- Schedule Menu (Reviewers)
Marketing
Marketing Campaign Info
- Campaign Setup Timing & Deadlines
- What should my Acceptd landing page say?
- What is included in the interest forms?
- Uploading Assets to Basecamp (size requirements, etc.)
- GENERAL: How do I export interest forms?
- Marketing Tactics Glossary
The Recruitment Network
- ACCESS: General User Account
- GENERAL: Recruitment Network Training Video
- GENERAL: What is the Recruitment Network?
- GENERAL: Can multiple users send messages in the Recruitment Network?
- GENERAL: Can I see which artists applied after receiving a Recruitment Network message or a Spotlight Email?
- GENERAL: What is the CAN-SPAM Act?
Can't find what you're looking for?
Contact our Account Relations Team at: accountrelations@getacceptd.com
