Guides & Tutorials
Check for any system-wide issues on Acceptd below.
For Applicant and Reviewer Support, please visit our Support Help Desk.
For Applicant and Reviewer Support, please visit our Support Help Desk.
Frequently Asked Questions
Fall 2023
- Reviewer Guide
- How do I allow applicants to submit additional media or make changes to their submitted application?
- How do I change an open date/deadline?
- What is the difference between the deadlines?
- How do I message applicants?
- How do I change the stage of a submission?
Re-Setup
See all 3 articlesAuditionRoom
AuditionRoom Setup
- How to set up AuditionRoom
- Setting Up an AuditionRoom Test
- Getting started with AuditionRoom
- Conducting an AuditionRoom Test
- Creating Lobbies
- Creating Rooms
AuditionRoom for Moderators
- Getting started as a Moderator
- Lobby Basics (for Moderators)
- Managing the Lobby Meeting
- The Auditionee Experience & Troubleshooting
- Managing the Audition Schedule
- Sending a Lobby Announcement
AuditionRoom for Ambassadors
- Getting started as an Ambassador
- Lobby Basics (for Ambassadors)
- Serving as a Co-Host in the Lobby Meeting
- The Auditionee Experience & Troubleshooting
- Sending a Lobby Announcement
AuditionRoom for Lead Adjudicators
See all 3 articlesAuditionRoom for Adjudicators
- Joining AuditionRoom as an Adjudicator
- Making the Most of AuditionRoom
- Making the Most of Zoom
- Entering Split Screen Mode
Account Owners & Program Managers
Managing My Account (Account Owners & Program Managers)
- Partner Basics Guide
- How do I change my email notifications? (Account Owners & Program Managers)
- How do I log into my account? (Account Owners & Program Managers)
- How do I change my password? (Account Owners & Program Managers)
- How do I export my table data?
- What if I lose or forget my password? (Account Owners & Program Managers)
Managing My Organization
- What is the URL for my Landing Page? (Account Owners)
- Guide to Integrating Stripe Connect
- How do I update my landing page?
- What are the different administrative permission levels on Acceptd?
- How do I update my organization settings?
- How do I update a user's role / permission level?
Managing My Program(s)
- How to unassign Application Questions
- How do I archive an application question that I don't need anymore?
- What is Program Cost Analysis? (Account Owners)
- How do I create a new Program? (Account Owners & Program Managers)
- How do I add a Custom Field to the About section of an application? (Account Owners & Program Managers)
- Where is my archived information? (Account Owners and Program Managers)
Managing Submitted Applications
- How do I import information into my applications? (Account Owners)
- Why don't my changes save when I edit an application on behalf of an applicant? (Account Owners & Program Managers)
- How do I delete a submission? (Account Owners & Program Managers)
- How do I manually assign reviewers to applications? (Account Owners)
- The Submitted Ratings table - FAQs (Account Owners & Program Managers)
- How do I search for a specific criteria?
Supporting My Applicants
- Can applicants see the status of their application?
- How can I change an applicant's program after they have submitted? (Account Owners & Program Managers)
- How do I allow an applicant to submit after the deadline?
- How do I edit an application on behalf of an applicant?
- How do I replace an applicant's media file?
- How can I view the applicant experience?
Messaging
- How do I edit a message template?
- What are template fields?
- How do I create a message template?
- What is the difference between the messaging tabs?
- How do I add or remove users from a messaging thread?
- What do the checkmarks mean next to my messages?
Adjudication
- How do I know if adjudication is currently shared with an applicant? (Account Owners)
- How do I Share Adjudication?
- Are Reviewers' ratings and adjudication shared with applicants?
- Managing Adjudication Details
- How to create and assign Rating Scales
- What is the Submitted Ratings table? (Account Owners & Program Managers)
Scheduling
- Scheduling Overview Video
- How do I create a new schedule?
- How do I create a new Session?
- How do I delete a session?
- How do I duplicate Sessions or Audition Days?
- How do I assign Adjudicators to a session?
Integrating with Acceptd
- What are my integration options?
- Getting Started with the Acceptd API
- How do I create an FTP connection for exported data?
- Setting up a Slate Import
- Setting up a Slate Export
- Setting up Webhooks
Navigation Refresh (Account Owners & Program Managers)
- Trouble Logging In (Account Owners & Program Managers)
- Account Owner & Program Manager Homepage
- Organization Menu (Account Owners)
- Programs Menu (Account Owners and Program Managers)
- Submissions Menu (Account Owners and Program Managers)
- Schedule Menu (Account Owners and Program Managers)
Reviewers
Managing My Account (Reviewers)
- How do I log into my account? (Reviewers)
- What if I lose or forget my password? (Reviewers)
- How do I change my password? (Reviewers)
- How do I change my name and/or email address? (Reviewers)
- How do I change my default organization? (Reviewers)
- How do I switch between multiple organizations? (Reviewers)
Viewing the Applications
See all 1 articlesRatings and Comments
- How do I edit my ratings?
- How do I add My Rating to the Submissions Table?
- How do I input ratings or scores?
- How do I keep track of my adjudication progress? (Reviewers)
- How do I input comments?
- How do I make recommendations/decisions?
Sorting/Filtering Data
- How do I create a default table view? (Reviewers)
- How do I adjust my columns and save my view? (Reviewers)
Navigation Refresh (Reviewers)
- Trouble Logging In (Reviewers)
- Reviewer Homepage
- Submissions Menu (Reviewers)
- Schedule Menu (Reviewers)
Marketing
Marketing Campaign Info
- Campaign Setup Timing & Deadlines
- What should my Acceptd landing page say?
- What is included in the interest forms?
- Uploading Assets to Basecamp (size requirements, etc.)
- Marketing Tactics Glossary
- Character limits for tactics.
The Recruitment Network
- Recruitment Network Training Video
- What is the Recruitment Network?
- What does my Recruitment Network message look like to an artist?
- How do I sign up to use the Recruitment Network?
- How many messages can I send each day in the Recruitment Network?
- What is the CAN-SPAM Act?
Can't find what you're looking for?
Contact our Account Relations Team at: accountrelations@getacceptd.com
